Refund Policy

Digital product policy

The Madeira guide is a digital PDF delivered immediately after payment. Because access starts right away, purchases are generally final once the download is made available.

The Custom Trip Plan is a personalized service. Once we start working on your brief, refunds are generally not available unless we cannot deliver the service.

When we can help

If you paid but cannot access the PDF, downloaded the wrong file, or the file is corrupted or unreadable, contact us and we will either fix access or provide a replacement copy.

For custom plans, contact us if you made a mistake in the brief or need to clarify details before we start. If we cannot provide working access to the guide or cannot deliver a paid custom plan, we can issue a refund.

Change of mind

Because the product is instant digital content, we normally do not refund purchases simply because you changed your mind after access was provided.

This follows the EU rule on digital content: the 14-day right of withdrawal is lost once delivery starts, if you expressly consented to immediate delivery and acknowledged losing that right. You give that consent when you accept our Terms at checkout. See the "Right of withdrawal" section in the Terms for the full wording, including how it works for the Custom Trip Plan.

How to request support

Email contact@cdxplore.com with the email used at checkout, the approximate purchase time and a short description of the issue.

We try to respond as soon as possible, usually within 2 business days.

Refund processing

Approved refunds are processed through Stripe back to the original payment method when possible. Bank processing times depend on your payment provider.